Returns & Refund Policy
Our Commitment to Your Satisfaction
At Boot Hub, every product is handcrafted with exceptional attention to detail using premium genuine leather. We take great pride in the quality of our craftsmanship and want you to shop with confidence.
If you experience an issue with your order, our customer support team is here to help.
Return Eligibility
We accept returns for eligible standard products if:
- The item is unused and unworn.
- It is returned in its original packaging.
- It includes all accessories and tags.
- The return request is made within 14 days of delivery.
Items showing signs of wear, damage, or misuse cannot be accepted.
Non-Returnable Items
The following items are generally non-returnable:
- Custom-made products
- Personalized items
- Bespoke orders
- Gift cards
- Products damaged through misuse
This does not affect your statutory consumer rights.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We’ll review your request promptly and work with you to provide a suitable solution.
Refunds
Once your returned item has been inspected and approved, refunds will be processed to your original payment method.
Please allow several business days for your payment provider to complete the transaction.
Exchanges
If you require a different size or have received an incorrect product, please contact our customer support team.
We’ll advise you on the best solution based on your order.
Return Shipping
Unless the return is due to our error or a faulty product, customers are responsible for return shipping costs.
We recommend using a tracked shipping service.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our Contact page.