Terms & Conditions

Terms & Conditions

Last Updated: July 2026

Welcome to Boot Hub. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

1. About Boot Hub

Boot Hub specialises in handcrafted leather footwear, boots, jackets, bags, and accessories. Many of our products are handmade or made to order, meaning production begins only after your order has been confirmed.

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You agree to comply with these Terms & Conditions.

3. Product Information

We make every effort to display our products as accurately as possible.

However:

  • Colours may appear differently depending on your screen or device.
  • Genuine leather naturally varies in grain, texture, and shade.
  • Small variations are part of the handcrafted process and are not considered defects.

Product images are provided for illustration purposes and may differ slightly from the finished item.

4. Pricing

All prices displayed on our website are shown in the selected currency.

We reserve the right to update prices at any time without prior notice.

If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund.

5. Orders

After placing your order, you’ll receive an order confirmation email.

Acceptance of your order takes place once production begins or your order has been dispatched.

We reserve the right to refuse or cancel any order where necessary, including but not limited to:

  • Suspected fraud
  • Incorrect pricing
  • Product availability issues
  • Payment verification problems

If an order is cancelled, any payment received will be refunded.

6. Custom & Personalized Orders

Custom-made and personalized products are created specifically to your requirements.

Please ensure that all sizes, initials, names, colours, and customization details are correct before confirming your order.

Once production has begun:

  • Orders generally cannot be cancelled.
  • Design changes may not be possible.
  • Personalized and bespoke products are generally non-returnable unless faulty or incorrect due to our error.

This does not affect your statutory rights.

7. Production Time

Many Boot Hub products are handcrafted.

Production times vary depending on the product and order volume.

Estimated production times shown on our website are guidelines only and are not guaranteed delivery dates.

Unexpected delays caused by suppliers, weather, holidays, customs, or shipping carriers may occasionally occur.

8. Shipping & Delivery

We ship to customers worldwide.

Delivery times vary depending on your destination and chosen shipping method.

Once an order has been handed to the courier, delivery is managed by the shipping provider.

Boot Hub is not responsible for delays caused by:

  • Customs clearance
  • Weather conditions
  • Courier delays
  • Public holidays
  • Events beyond our reasonable control

Customers are responsible for providing an accurate shipping address.

9. Import Duties & Taxes

International orders may be subject to customs duties, taxes, or import charges imposed by your country’s authorities.

These charges are the responsibility of the customer unless otherwise stated.

10. Returns & Refunds

Please refer to our Returns & Refund Policy for detailed information.

Generally:

  • Standard products may be eligible for return in accordance with our Returns Policy.
  • Customized and personalized products are generally not eligible for return unless faulty or incorrect.
  • Returned items must be unused and in their original condition.

11. Warranty

If you receive a product that is damaged, defective, or significantly different from your order, please contact us as soon as possible with photographs and your order details.

Each case will be reviewed individually, and where appropriate, we will arrange a replacement, repair, or refund.

12. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product photography
  • Text
  • Graphics
  • Designs
  • Branding

No content may be copied, reproduced, or distributed without prior written permission.

13. Website Use

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to interfere with website security.
  • Upload harmful software or malicious code.
  • Copy website content without permission.
  • Misrepresent your identity when placing an order.

14. Limitation of Liability

To the fullest extent permitted by law, Boot Hub shall not be liable for indirect, incidental, or consequential losses arising from:

  • Use of our website
  • Product delays
  • Shipping delays
  • Loss of profits
  • Business interruption

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer laws.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page.

Continued use of the website following any changes constitutes acceptance of the updated Terms.

17. Contact Us

If you have any questions regarding these Terms & Conditions or require further assistance, please contact our customer support team through our Contact Us page.

We’re always happy to help.